Returns

You have a right to withdraw from the agreement in our online shop of RON within 60 days from the date of delivery.

 

To exercise the right to return the ordered goods, the goods return form must be sent with  the returned goods.

 

If you withdraw from the agreement, you can use the model of the goods return form attached to the order you have received or download it from the following link:

               wzór formularza zwrotu.pdf

 

 

In case of the  withdrawal from the agreement  all your payments we have received both  the cost of the cheapest way of delivery presented on our Internet page will be refunded.

The refund shall be  made  to  the account specified  in  goods return form no late than 14 days from the date of receiving a withdrawal from the agreement.

 

The returned goods and the goods return form must ne sent to the following address:

RON INDUSTRY

ul. Daszyńskiego 11a

63-000 Środa Wielkopolska

with a note  "Return"

 

The returned item cannot show any traces of use. It should be also well protected to avoid any damage during its delivery.

Consumers are asked not to send any cash on delivery or carriage forward.

 

COMPLAINTS OF THE PRODUCY

If you are not satisfied enough with the quality of our product, you are entitled to make a complaint.

The costumer is asked to make a complaint by email at service@ronwheels.com. The following details should be included:

Name

 Invoice number

Detailed description of the defect

A picture showing the defect

Such reports improve the procedure of complaints and provide individual assessment of the defect.

 

Our service shall contact you and present possible ways of solving the problem and steps of action.

Jeżeli nie skorzystają Państwo z formy zgłoszenia reklamacji w formie mailowej to prosimy o przesłanie reklamowanego towaru wraz z formularzem reklamacji i dowodem zakupu.

If you do not use online way of making of a complaint , you are asked to send the goods and your complaint form and the proof of purchase should be included.

You may use the model of complaint form attached to the order or download it from the following link:

wzór formularza reklamacji.pdf

 

The defective goods, completed complaint form and proof of purchase should be sent to the following address:

RON INDUSTRY

ul. Daszyńskiego 11a

63-000 Środa Wielkopolska

Poland

 with a note "Complaint"

 

The package should be well protected to avoid any damage during its delivery. Cash on delivery and carriage forward are not accepted.

Your complaint will be considered and responded immediately, but no later than 14 days from the date of its submission.

The basis and responsibilities of defects of the goods are included in the provisions of Law (23 April 1964) cCivil Code, in particular in  article 556  and following articles- when it comes to purchase contracts concluded from 25 December 2014.